E-Commerce Minute

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E-Commerce Minute: Thursday -- December 15, 2016

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Amazon Prime Air Zips Through British Countryside
Facebook Investors Slam Zuckerberg, Andreessen
Salesforce Releases Texting Customer Service Chatbot

Today's Story Highlights

Amazon Prime Air Zips Through British Countryside
Amazon on Wednesday announced that it had completed its first drone
delivery in the UK. During the private customer trial period, packages
of up to 5 pounds will be delivered within half an hour. The first live
delivery took place a week ago, when a highly automated drone delivered
a bag of popcorn and an Amazon Fire TV to a customer near Cambridge. It
took 13 minutes for the order to arrive.
http://www.ecommercetimes.com/story/84172.html

Facebook Investors Slam Zuckerberg, Andreessen
Facebook investors have accused director Marc Andreessen of secretly
coaching CEO Mark Zuckerberg regarding a major sale of shares he held.
The structure of the sale enabled Zuckerberg to refocus on philanthropic
activities while maintaining lifetime control over the company. The suit
alleges that Andreessen secretly tipped off the CEO about concerns
raised by other members of Facebook's board.
http://www.ecommercetimes.com/story/84167.html

Salesforce Releases Texting Customer Service Chatbot
Salesforce has released LiveMessage, a chatbot that lets enterprises
users engage customers through messaging apps such as Facebook
Messenger, SMS or MMS directly within its Service Cloud. Service agents
can respond to customers on Facebook Messenger after accessing their
records, for example, and the conversation automatically is appended and
can be resumed later if necessary.
http://www.ecommercetimes.com/story/84169.html

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