| John P. Mello Jr. Feb 12, 2019 5:00 AM PT | |
 | President Donald Trump has signed an executive order aimed at boosting artificial intelligence R&D in the U.S. The order sets up the American AI Initiative, which instructs federal agencies to move projects involving artificial intelligence to the top of their priority lists. No funding is proposed in the order, but the initiative directs federal agencies to focus on five areas. [More...] |
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 | How IBM'S Project Debater Could Fix the State of the Union Last week, like a lot of you, I imagine, I watched the State of the Union and tried to figure out what was true and what was fiction. Tied into several of the live-streamed press fact-checking streams, I found that the comments validating or invalidating what the president said came in so far after the comment was made that it would have been better to wait until the next day. [More...] |
 | The Critical Importance of Governance to CX Success Today's customer feedback world is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos within an organization, leaders have been finding it increasingly difficult to capture the full 360-degree view of the customer to drive true change within an organization. While it's clear that problems exist, what's less straightforward is why. [More...] |
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