E-Commerce Minute

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E-Commerce Minute: Wednesday -- August 31, 2016

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Europe Duns Apple for $14.5B in Illegal Tax Breaks
Federal Agencies Told to Share Their Software
HPE, HP Sued for Elbowing Out Older Employees
Dark Days Ahead for Companies That Fail Customers
American Breaks People
Defense Department Drifts Toward Commercial Cloud
Amazon Sets Up New Auto Research Shop

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Today's Story Highlights

Europe Duns Apple for $14.5B in Illegal Tax Breaks
The European Union on Tuesday nailed Apple with a $14.5 billion bill for
back taxes. "The European Commission has today has adopted a decision
that Apple's tax benefits in Ireland are illegal," said EC Competition
Chief Margrethe Vestager. Tax breaks Ireland granted to Apple for more
than two decades artificially reduced Apple's tax burden, in breach of
European Union rules, she explained.
http://www.ecommercetimes.com/story/83856.html

Federal Agencies Told to Share Their Software
U.S. government agencies have been directed to share with each other
software code that has been developed on a customized basis. Much of the
code involves commercial vendor offerings. In addition to interagency
sharing, government units are required to share portions of their
customized code with the general public, a move characterized as
promoting an open source approach.
http://www.ecommercetimes.com/story/83855.html

HPE, HP Sued for Elbowing Out Older Employees
HPE and HP are facing a potential class action lawsuit brought earlier
this month by four former employees. The companies engaged in widespread
age discrimination during a restructuring of the legacy computer and
printer manufacturer, according to their complaint. HP from 2012 to 2015
made a series of discriminatory job cuts involving tens of thousands of
workers, the suit alleges.
http://www.ecommercetimes.com/story/83852.html

Dark Days Ahead for Companies That Fail Customers
It's 2016, and there are more ways to connect than ever before. You
would think customer service and customer care would be at an all-time
high. Why, then, do so many customers feel they are at an all-time low?
Customers are frustrated. Companies are using social networks to provide
customer service, but they are failing. Companies don't seem able to put
the pieces together.
http://www.ecommercetimes.com/story/83848.html

American Breaks People
It's easy to lose sight of people in a CRM discussion, focusing instead
on the great technology and what it does under optimum circumstances. We
should keep the customer in mind at all times, however, for without them
what are we? Forgetting the customer is dangerous both for customers and
vendors in this social age. Far from being a universal good, automation
can obstruct human interactions.
http://www.ecommercetimes.com/story/83851.html

Defense Department Drifts Toward Commercial Cloud
The U.S. Department of Defense plans to spend nearly half a billion
dollars on a project that is designed to further the incorporation of
commercial cloud capabilities into DoD's information technology
operations. Vendors have been asked to submit bids for the project,
known as "Mil-Cloud 2.0." The procurement is one element of a
comprehensive DoD strategy for expanding cloud operations.
http://www.ecommercetimes.com/story/83842.html

Amazon Sets Up New Auto Research Shop
Amazon on Thursday launched Amazon Vehicles, a research and community
site that will let users compare new and used cars, and shop for auto
parts, among other things. The site will let customers view everything
from specs, images, videos and customer reviews of thousands of brand
new to classic vehicles, potentially offering stiff competition to
Edmunds, Kelley Blue Book and Autotrader.com.
http://www.ecommercetimes.com/story/83841.html

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