E-Commerce Minute

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E-Commerce Minute: Friday -- January 6, 2017

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Medium Slashes Staff, Aims to Fix 'Broken' Model
Apple's Great App Store Sales May Not Signify Much
Which Wireless Carrier Is Best for You?
Bitcoin Rides the Uncertainty Wave
Customer Service Takes a Turn
Engagio CEO Jon Miller: How to Land a Whale
Evernote Toes the Privacy Line

Today's Story Highlights

Medium Slashes Staff, Aims to Fix 'Broken' Model
Medium, the once-promising platform led by Twitter cofounder Ev
Williams, is losing about a third of its workforce and will undergo a
radical overhaul to fix what the CEO called a "broken" business model --
advertising-supported online publishing. Williams touted the company's
successes in a post announcing the layoffs, but said that change was
needed to address several major business shortfalls.
http://www.ecommercetimes.com/story/84210.html

Apple's Great App Store Sales May Not Signify Much
Apple's App Store racked up an all-time high of $240 million in sales on
the first day of this year. On the whole, 2016 was a very good year for
Apple devs, who earned more than $20 billion for their apps. "Apple has
always had the most profitable ecosystem and app market in terms of
revenue per user and price per app," said Holger Mueller, a principal
analyst at Constellation Research.
http://www.ecommercetimes.com/story/84208.html

Which Wireless Carrier Is Best for You?
Which wireless carrier is best? Many studies are undertaken every year,
and while they are interesting and accurate, they often are not that
useful in selecting the best carrier for you. Why? Simple. They are
generic studies, but you are not a generic customer. If wireless
performance were the same for every customer in every location, then the
studies would be helpful -- but that's not the case.
http://www.ecommercetimes.com/story/84204.html

Bitcoin Rides the Uncertainty Wave
The price of bitcoin soared to a new three-year high on Monday,
surpassing the $1,000 mark for the first time, in response to economic
and geopolitical uncertainty in China following the U.S. presidential
election. The price of bitcoin stood at more than $1,025 in late trading
on Tuesday, after rising to nearly $1,030. The market cap was $16.49
billion, according to the CoinDesk index.
http://www.ecommercetimes.com/story/84200.html

Customer Service Takes a Turn
It's widely understood that new customer service channels such as
social, email, knowledge bases and the like have left the service agent
with harder problems to solve. Those channels are here to stay, because
when they work well, they solve problems for pennies. It can cost many
dollars to resolve an issue through the efforts of conventional agents.
So there's a decided bias for self-service.
http://www.ecommercetimes.com/story/84202.html

Engagio CEO Jon Miller: How to Land a Whale
"Traditional demand-based, lead-based marketing is like fishing with a
net," said Engagio CEO Jon Miller. "You run campaigns and marketing
programs, and stuff comes out the other end. What the account-based
world is all about is that you have a list of names, but you don't wait
around to see if those big fish swim into your net. Instead, you go
fishing with spears."
http://www.ecommercetimes.com/story/84197.html

Evernote Toes the Privacy Line
Caught off guard by a huge backlash, Evernote recently abandoned its
plan to let staffers read customer notes under certain circumstances.
The plan would have allowed staffers to review private customer notes as
a means of assessing the accuracy of its new machine learning
technology. The company made a mistake in judgment, Evernote CEO Chris
O'Neil acknowledged.
http://www.ecommercetimes.com/story/84196.html

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