E-Commerce Minute

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E-Commerce Minute: Friday -- January 20, 2017

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Netflix Surprises Itself With Gangbusters Membership Growth
Pipedrive Attracts Funds for Global Expansion
Why Companies Botch Customer Care

Today's Story Highlights

Netflix Surprises Itself With Gangbusters Membership Growth
Netflix generated $8.3 billion in global streaming revenue in 2016, with
35 percent year-over-year growth, it reported Wednesday. The company
ended last year with 93.8 million members, including 19 million net
additions -- up from 17.4 million new subscribers in 2015. Netflix's
global revenue for the fourth quarter of 2016 grew by 41 percent year-
over-year to $2.4 billion, and 7.05 million net new members joined
during that time period.
http://www.ecommercetimes.com/story/84245.html

Pipedrive Attracts Funds for Global Expansion
Pipedrive, a CRM manager that targets the end-user salesperson, has
raised $17 million in a round of Series B funding from an investor group
led by Atomico. Two of the company's original investors, Bessemer
Venture Partners and Rembrandt Ventures, participated in the new round
as well. Atomico partner Teddie Wardi will join Pipedrive's board to
offer advice and support to the firm.
http://www.ecommercetimes.com/story/84241.html

Why Companies Botch Customer Care
Do your customers come first? Companies spend a fortune to win and keep
their customers. They advertise and market their products and services
like crazy. Because of that cost, you would think every company would
want to keep its customers happy. It's more cost-effective to keep an
existing customer than to win a new one. If that's the case, why do some
companies screw up customer care so badly?
http://www.ecommercetimes.com/story/84240.html

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