| Rob Enderle Jul 1, 2019 5:43 AM PT | |
 | I watched the Democratic debates last week and was struck by three things: I'd likely rather watch paint dry; the application of technology to improve the experience was nonexistent; and I'd bet that if the Democrats don't up their game President Trump will have them to thank when he wins re-election. I'll suggest some ways technology could be used to improve events. [More...] |
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 | Escuelas Linux Is Much More Than an Enlightened Linux Retread Escuelas Linux caught me by surprise. This Linux distro is a prime example of how a programmer can take an open source operating system that matches his own developmental strategy and turn it into a much different product with an identical look and feel. What makes the surprise so appealing is how effectively one distro becomes another while both continue to coexist equally. [More...] |
 | Reality Check: Your Customers Have 'Baggage' Too The definition of "baggage" varies depending on whom you ask. For instance, a travel agent or a road-weary businessperson will describe a container used to carry personal belongings on a trip. A therapist might describe emotions from previous relationships that hamper a person's ability to have a healthy relationship in the future. What will a customer service leader say to describe "baggage?" [More...] |
 | Technology Tools and Customer Engagement: It's Complicated The most successful brands today are those that have created engaged audiences and an exceptional customer experience. They have managed to humanize the most unsentimental of buying processes, and somehow made it look easy. Providing a world class customer experience is so profitable that Gartner has estimated the CX and CRM software market alone to be worth $48.2 billion and rising steadily. [More...] |
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