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Editor's Pick

March 9, 2020

COVID-19 and the End of Daily Life as We Know It

While many think this virus will mitigate in the summer, the consensus is that no one

is sure if that is the case. We apparently have no immunity to it, and a vaccine likely

is around 18 months away.

It takes a while to change human behavior, but if we go a full 18 months or more with people working from home and avoiding places like malls, big box stores, and other

areas where people congregate -- like offices and events -- it will force a fundamental, permanent change in the way we work and interact.

The Virus and Podcasting

Some technology vendors, including some in the CRM space, have begun canceling events that were to be held in March. What you do if you're a vendor in this situation is not give up. You have information to bestow on the world that's timely and educational and you can't expect customers to buy your latest whiz-bang without some prodding and education.

E-Commerce Deliveries: How to Master the Last Mile

Brands should explore ways to revolutionize how customers interact with retailers when it comes to picking up orders, shipping them back for delivery, and fitting the e-commerce shopping experience into their day-to-day lives. In other words, it's time to start investing more thought and resources into perfecting the last mile.

Study: Fake Reviews Take Heavy Toll on E-Commerce

Product vendors are facing a growing negative reaction from consumers concerned about product quality and fake or misleading product reviews posted online, according to new research. The results provide new insights into how brand trust is built and broken.

4 Customer Service AI Applications That Work Today

The concept of AI improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy. Yet CX leaders understand that AI-powered technologies can transform the way businesses understand core audiences.

Shop Safe Act Targets E-Commerce Counterfeiters

Members of the U.S. House of Representatives on Monday introduced legislation that aims to protect online shoppers from purchasing counterfeit goods, titled "Stopping Harmful Offers on Platforms by Screening Against Fakes in

E-Commerce."

COVID-19 and the Bleak Outlook for the Tech Supply Chain

The coronavirus impact could hit global supply chains for all products in mid-March, and force thousands of companies to slow down or even temporarily shut assembly and manufacturing plants in Europe and the U.S., The Harvard Business Review predicted.

Elive Beta With Enlightenment Is Brilliant, but Don't Get Lost in the Maze

Elive Linux is an awesome integration of the Debian Linux base and the Enlightenment desktop. The combination provides a uniquely powerful and flexible computing platform. Check out Jack Germain's review on LinuxInsider -- and his exchange with "Thanatermesis" Baggen, the founder and developer of Elive Linux.

Building the Salesforce Franchise

The tech industry has had its share of companies trying to emulate the franchise model, and most of them have had good but limited runs, often failing. Salesforce has bucked the trend and is consolidating a position through its AppExchange to be the leading franchisor of business software.

Amid Disaster, COVID-19 Presents Opportunities

The opportunity lies in changes to how business is conducted. Despite advancements in technology, a significant amount of business is still conducted "face-to-face" or f2f. Now may be the opportunity to rethink the use of technology for sales, trade shows, and other f2f interactions in business.

MOST POPULAR ON

ECT NEWS NETWORK

Philips Hue Vulnerability a Possible IoT Security Nightmare?

A vulnerability in Philips Hue smart lightbulbs and their controller bridges could allow intruders to infiltrate networks with a remote exploit, according to Check Point Software Technologies research.

Read more
www.ecommercetimes.com

The Clear and Present Ransomware Danger

Ransomware hit at least 966 U.S. government agencies, educational establishments and healthcare providers in 2019, at a cost possibly exceeding $7.5 billion. The victims included 113 state and municipal governments and agencies.

Read more
www.ecommercetimes.com

FEATURED RESOURCES

Why the ROI of PIM is Measured by More Than Just Revenue

Watch this on-demand webinar to learn why product content is crucial to product experience, and how to leverage your PIM in our omnichannel world.

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The CFO Playbook: 10 Metrics to Transform Your HR Team

CFOs are losing faith in HR’s ability to solve problems with data. Discover the metrics your HR team needs to measure to become more data-driven. Free eBook.

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ectnews.tradepub.com

Buyer's Guide for Simplifying HR and Payroll

This free guide is a comprehensive action plan designed to help small business owners discover and select the best HR & payroll partner for their organization. Download Today.

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ectnews.tradepub.com

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