| Vivian Wagner Jul 12, 2016 4:05 PM PT | |
 | The most important trends in CRM right now are "the rise of the millennials, the rise of the promoter economy, and the rise of the conscious consumer," said Matt Price, Zendesk's SVP of emerging businesses. "The 'R' in CRM is relationship, and all of these things impact how we develop relationships with our customers. We're moving beyond a series of transactions to relationships." [More...] |
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 | Amazon's Big Day: All for Prime, Prime for All Amazon on Tuesday launched its second annual Prime Day promotion, offering tens of thousands of deeply discounted lightning deals for top customers and ratcheting up the e-commerce competition. Walmart and others struck back in an aggressive effort to hold onto their key customers. Prime Day had a slightly bumpy start, with Some customers reported having problems checking out purchases. [More...] |
 | Google Dabbles in Post-Quantum Cryptography Google has launched an experiment with post-quantum cryptography in Chrome. A small fraction of connections between Google's servers and Chrome on the desktop will use a post-quantum key-exchange algorithm in addition to the elliptic-curve key-exchange algorithm already being used. The idea is that large quantum computers eventually might be able to break current security algorithms retroactively. [More...] |
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