| Richard Adhikari Jul 12, 2018 11:14 AM PT | |
 | MaritzCX has unveiled preconfigured B2B CX templates that monitor key financial indicators; metrics for customer touchpoints, including NPS and OSAT; business-specific outcomes; and overall account performance. Integrated into the MaritzCX Technology Platform, "the dashboards become a hub that aggregates all of the data being monitored," said Jennifer Rubin, MaritzCX associate practice leader. [More...] |
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 | How Smart Should a Home Be? One of the loudest buzzes in the Internet of Things is around smart homes. Vendors have rushed to connect everything imaginable within a house, including lights, appliances, entertainment systems, windows, shades, door locks, ceiling fans, faucets, smoke detectors, security systems, furniture -- basically anything with a battery or power cord now can be connected. [More...] |
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