Editor's Pick: Better Customer Satisfaction Through AI-Enabled CRM

Better Customer Satisfaction Through AI-Enabled CRM

Arun Upadhyay May 22, 2019 7:00 AM PT
	You don't have to be entrenched in the tech world to have heard the term, "artificial intelligence," but what is artificial intelligence, or AI, as it's commonly known? Simply put, AI is the simulation of human intelligence processes performed by machines or computer systems. Nowadays, AI is being used to carry out many jobs previously held by humans, but there's no need to panic. [More...]

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EU's Counterattack on Junk News May Help Protect Elections Government efforts to minimize the effects of junk and fake news circulating on social media ahead of this week's EU parliamentary elections may have succeeded, suggest results of a study conducted by Oxford University's Computational Propaganda Project. The European Commission undertook targeted actions to counter junk news last year. [More...]

Cybercriminals Score Billions in Cryptocurrency Thefts Is anyone surprised to learn that in just the first quarter of 2019 more than $1.2 billion worth of cryptocurrency was stolen? Probably not. This story follows the old line from bank robber Willie Sutton who is credited with saying that he robbed banks "because that's where the money is." So not much has changed. Cryptocurrencies are not exactly money, though, even if they do have a market value. [More...]

5G Could Mess With Accuracy of Weather Forecasts Next-generation 5G mobile communications technology could have a harmful impact on weather forecasting in the United States, based on expert testimony presented before a U.S. House committee during a hearing on the future of weather forecasting. Interference from 5G wireless phones could reduce the accuracy of weather forecasts by 30 percent, said Neil Jacobs, Acting Under Secretary of Commerce for Oceans and Atmosphere at NOAA. [More...]

The Rebirth of the Personal Computer I went to Lenovo Accelerate last week and feasted my eyes on one of the most innovative PCs I've ever seen. However, as I absorbed the rest of Lenovo's announcements, I realized I was looking at just the tip of what could be a significant coming change in personal computers -- one that could eclipse every change we have seen so far. Lenovo's "one more thing" is a coming foldable screen laptop. [More...]

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