Editor's Pick: The Biggest Customer Service Mistakes Brands Make on Social Media

The Biggest Customer Service Mistakes Brands Make on Social Media

Fara Haron May 29, 2019 12:14 PM PT
	Social media has become a part of everyday life. Case in point: Eighty- one percent of people in the U.S. have a social networking profile, and the number of worldwide users is expected to reach 3.02 billion by 2021. Consumers also have been devoting more of their time to engaging with social media sites. One-seventh of the average user's waking life is spent on social media. [More...]

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GitHub Opens New Door to Financial Support for Open Source Devs GitHub has made it easier for open source developers to garner financial support as recipients of paid sponsorships. GitHub Sponsors, launched in beta last week, is a new funding mechanism that enables open source users to make recurring payments, much like crowdfunding services such as Patreon and managed open source subscription services like Tidelift. [More...]

Apple's New iPod Gets in Touch With Gamers Apple has refreshed its iPod touch line of media players with a faster processor, greater storage capacity and improved communications features. The new iPod is built on Apple's A10 Fusion chip, the same processor used in the iPhone 7. According to Apple, the power upgrade delivers two times faster performance than previous models and three times better graphics. [More...]

Getting Chatty With Chatbots Chatbots are an important part of the e-commerce shopping experience. They answer questions, provide information, and help customers along in their buying journey. Though they may never replace human beings entirely, they are central to many e-commerce-related interactions. Because they can be everpresent, chatbots are vital for keeping customers and potential customers engaged with a brand. [More...]

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