The arrival of spring means renegotiating your vendor terms with Amazon, which seem to get more strict each year. However, with more than 50% of all Amazon sales coming from third-party sellers, the pressure is also on for the other side of the table.
While opportunities abound when it comes to international e-commerce, setting up shop and quickly serving new markets comes with challenges for retailers. Many businesses that embrace cross-border e-commerce do so without a complete understanding of the complexities of selling and fulfilling international orders.
Ransomware incidents increased sharply in 2019. Almost as many ransomware threats were detected in the first three months of 2019 as in the whole of 2018, Trend Micro reported. The rise of Ransomware as a Service could explain why losses due to ransomware have been increasing.
Brightback recently published a report on customer churn and what more than 400 subscription companies say they're doing about it. Its findings are in line with many other sources, and the data deserves an examination.
You just started your Software as a Service company. With hard work and dedication you've created a solid product that solves the challenges your B2B customers face on a daily basis. Here are five ways you can empower your B2B customer service teams to deliver exceptional customer support experiences.
A U.S. District judge last week ruled that Sprint and T-Mobile, the nation's third- and fourth-largest mobile carriers, could go forward with a $25 billion merger. The deal will not close until the California Public Utilities Commission approves the transaction.
The first and only report of its kind that looks at the impact of customer service bots on standard contact center KPIs such as CSAT, TTR and TTFR. We've analyzed 71 million bot interactions, and the findings are astonishing.
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