The first studies of the Coronavirus outbreak are coming in. The count now exceeds 17,500 cases in 24 countries with more than 360 deaths, almost all in China. Here are six things we should be doing immediately.
E-commerce companies have seen phenomenal growth in the last few years, thanks to the ease of starting a business in the digital sphere and to cost-effective processes that require very little investment. However, these firms often struggle with order fulfillment, which is a core aspect of business for online merchants.
The first and only report of its kind that looks at the impact of customer service bots on standard contact center KPIs such as CSAT, TTR and TTFR. We've analyzed 71 million bot interactions and the findings are astonishing. Download this report to learn how brands are benefiting from automation at lightning speed.
As part of a far-ranging, weeks-long virtual discussion, we asked ECT News Network's roundtable of industry insiders to pause and reflect on their own personal tech preferences, to speculate on what popular gadgets may vanish from use in the next decade, and much more.
The B2B buyer's journey is often difficult and long. The typical buying group for a complex B2B solution involves six to 10 decision makers, according to Gartner. Here are six changes companies can make to improve B2B customer support and help increase retention in a matter of weeks.
Get the day's top e-business and technology news from ECT News Network delivered to your inbox as stories break. Sign up today.
Feedback
We welcome your feedback. To share your thoughts or ideas, please use our online form.
Manage Subscriptions
This newsletter was sent in response to your request on an ECT News Network website. To update your settings, or to receive other newsletters from ECT News Network: Manage My Subscriptions.
Business Services
How to Advertise
To advertise in this newsletter or elsewhere on ECT News Network, please call our sales department (818) 461-9700 or follow these links:
Tidak ada komentar:
Posting Komentar