| | Editor's Pick February 10, 2020 | | | | One of the old sayings is that there are "lies, damned lies and statistics," with the implication being you really can't trust most reported numbers. Still, we've often thought, at least with major vendors, that you could trust rankings. One current set of rankings involves cloud providers.
| | | | Manufacturers and brands alike must formulate an effective Amazon strategy if they want to find e-commerce success. With that in mind, here are three Amazon trends to track in 2020.
| | The State of Customer Service Automation Report | The first and only report of its kind that looks at the impact of customer service bots on standard contact center KPIs such as CSAT, TTR and TTFR. We've analyzed 71 million bot interactions and the findings are astonishing. Download this report to learn how brands are benefiting from automation at lightning speed. | | | | The augmented reality space continues to evolve. Device makers are introducing significantly smaller and more powerful smart glasses and AR headsets, such as those demonstrated last month at CES 2020. What is augmented reality exactly? There's not really an easy answer.
| | | | The hands on the iconic "Doomsday Clock" moved to just 100 seconds to midnight last month. That is the closest they have come to the final hour since its creation in 1947. The time displayed on the clock has moved closer to midnight in three of the last four years. The last time it moved was in 2018.
| | | | For most businesses, meeting target sales goals and key revenue metrics are top priorities. To avoid losing customers and to help increase customer retention, consider the following three ways companies can build positive relationships with B2B customers.
| | | | With large companies increasingly embracing open source, what does it mean to be a part of the free and open source software, or FOSS, "community"? Why have consumers been so slow to adopt open source software? Our roundtable of industry insiders tackled those questions during their lengthy virtual conversation on technology trends.
| | | | After a long delay, a new MakuluLinux LinDoz release is pending last-minute finishing touches and is a week -- if not days -- away, according to developer Jacque Montague Raymer. Recently, LinuxInsider's Jack Germain discussed with Raymer the trials and tribulations he faced in maintaining and advancing his Linux line of distros.
| | | | If you roll your own with commercially available tools, you'll likely end up with a very serviceable CRM system suitable to the world of 10 or 15 years ago. So, like it or not, this puts the CRM vendors with good platforms in the catbird seat.
| | | | A vulnerability in Philips Hue smart lightbulbs and their controller bridges could allow intruders to infiltrate networks with a remote exploit, Check Point Software Technologies disclosed last week.
| | | | Consumers are on social media constantly, scrolling through posts from both friends and brands. Many have begun clicking on some of those brand posts and making purchases. As consumers become more comfortable with the idea of social commerce, social media platforms are adapting.
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