| Richard Adhikari Nov 18, 2015 5:00 AM PT | |
 | Encryption once again has come under fire in the wake of last week's terrorist attacks in Paris. Western intelligence agencies reportedly blamed the technology for enabling communications among the attackers, and some officials renewed their calls for technology companies to give them decryption keys. However, the terrorists may have communicated through private messages on the PlayStation 4. [More...] |
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 | Surveys Reveal Lax Mobile Security Among Federal Workers The use of mobile devices provides significant benefits in convenience and workplace productivity. However, two recent reports indicate that U.S. government workers often ignore security protocols associated with mobile IT. The Office of Personnel Management hack revealed earlier this year drove an effort to address federal IT security. That effort largely has bypassed mobile device security. [More...] |
 | The 2 Layers of Customer Experience Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again about customer experience -- or CX, as some people shorten it. I've often said that customers experience moments of truth and that the experience should be focused on the things they care most about and that the business actually can do something about. [More...] |
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