E-Commerce Minute

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E-Commerce Minute: Wednesday -- January 2, 2019

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
The Economics of E-Commerce Chargeback Fraud
6 E-Commerce Shipping Strategies That Level the Playing Field for SMBs
Is Weak Data Integrity Foiling Your CRM?
The Do's and Don'ts of Designing a Great Digital UX

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Today's Story Highlights

The Economics of E-Commerce Chargeback Fraud
E-commerce fraud is an ongoing problem for online merchants and credit
card companies. It has been growing at twice the rate of e-commerce
sales. Identity theft traditionally has been one of the most common
sources of e-commerce fraud, but online merchants increasingly have been
suffering more from chargeback fraud, which requires them to absorb the
costs of disputed credit card transactions.
http://www.ecommercetimes.com/story/85763.html

6 E-Commerce Shipping Strategies That Level the Playing Field for SMBs
E-commerce continues to become more competitive as large companies like
Amazon, Target and Walmart soak up market share and customer attention.
Shipping window expectations have become shorter, and many online
retailers struggle to keep up, particularly SMBs. How can SMBs compete?
Not only is competing possible, there are many SMBs that have been
finding exceptional success.
http://www.ecommercetimes.com/story/85757.html

Is Weak Data Integrity Foiling Your CRM?
American companies spend an enormous amount of money on training.
Spending reached more than $90 billion in 2017, an increase of over 32
percent from 2016. It's unlikely that even a small share of the billions
spent on training last year were devoted to educating and motivating
employees to regularly and accurately input data into a company's CRM.
Maybe it should have been.
http://www.ecommercetimes.com/story/85758.html

The Do's and Don'ts of Designing a Great Digital UX
In tech parlance, the emotional result of a person's interaction with a
website or digital app is called "user experience" or "UX" -- and the
success of a business depends on it. Users who have easy, positive
experiences with websites and apps likely will be drawn back to the
business. On the contrary, websites and apps with poor navigation and
slow loading times likely will turn off consumers.
http://www.ecommercetimes.com/story/85756.html

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