E-Commerce Minute

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E-Commerce Minute: Thursday -- January 31, 2019

The E-Commerce Times -- E-Business Means Business
https://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
What's Wrong With the Social Media Model
US Mobile Phones Flooded With Robocalls
Crypto Support in Samsung Galaxy S10 Could Fall Flat
Great Customer Experiences Start With Great Employee Experiences

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Today's Story Highlights

What's Wrong With the Social Media Model
The social media model has come under increased scrutiny following
revelations of data misuse and news of executives reneging on some
security commitments. People expecting to change the situation will need
to address how social media works. This means changing not just the
business model, which describes how a social media business makes money,
but the fundamental technology model too.
http://www.ecommercetimes.com/story/85817.html

US Mobile Phones Flooded With Robocalls
Americans received 26.3 billion robocalls on their mobile phones in
2018, according to Hiya. That was 46 percent more than in 2017.
Consumers received an average of 10 spam calls per month, Hiya found.
The top unwanted call in the U.S. was for the Wangiri, or "one-ring"
scam, which grew 250 percent year over year. Seven of the top area codes
targeted by spammers were in Texas.
http://www.ecommercetimes.com/story/85822.html

Crypto Support in Samsung Galaxy S10 Could Fall Flat
The Samsung Galaxy S10, scheduled for launch on Feb. 20, likely will
incorporate a cryptocurrency wallet. "Samsung has a long history of
throwing everything it can think of, technology-wise, into its flagship
Galaxy S series smartphones," remarked Ken Hyers, research director at
Strategy Analytics. Most users aren't fully aware of their Galaxy S
phone capabilities, he noted.
http://www.ecommercetimes.com/story/85820.html

Great Customer Experiences Start With Great Employee Experiences
"Customer experience" is the great watchword of 2018 -- and it was a
great watchword in 2017 and 2016, too. Eighty-five percent of executives
said that CX was important to their companies' strategic priorities, in
an Accenture survey. Sixty-two percent of companies viewed CX delivered
by contact centers as a competitive differentiator, Deloitte found.
http://www.ecommercetimes.com/story/85821.html

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