Rabu, 09 Januari 2019

E-Commerce Minute


E-Commerce Minute: Wednesday -- January 9, 2019

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Microsoft, Kroger Ring Up Retail as a Service
Creating New Customer Experiences: 6 Retail Technology Predictions for 2019
How a Good Preorder Strategy Can Maximize Online Sales
4 Retail Tech Trends to Watch in 2019
2019 CRM Wish List
The Economics of E-Commerce Chargeback Fraud
6 E-Commerce Shipping Strategies That Level the Playing Field for SMBs
Is Weak Data Integrity Foiling Your CRM?

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Today's Story Highlights

Microsoft, Kroger Ring Up Retail as a Service
Microsoft and Kroger announced a collaboration on Retail as a Service to
equip stores with Kroger Technology products that run on Microsoft
Azure. The technology utilizes the IoT, connectivity, the cloud, and
data collection and analysis to improve both customer experiences and
store bottom lines. Two stores will pilot a smart technology system
connected by IoT sensors, running on Microsoft Azure.
http://www.ecommercetimes.com/story/85775.html

Creating New Customer Experiences: 6 Retail Technology Predictions for 2019
As e-commerce has gained serious momentum over the past 10 years, there
have been dire predictions about the impending death of brick-and-mortar
retail. The narrative has been framed largely as "technology is killing
retail," but the reality is not quite so simple. While technology
undoubtedly has transformed the retail landscape, it also has been
pushing the industry forward.
http://www.ecommercetimes.com/story/85773.html

How a Good Preorder Strategy Can Maximize Online Sales
Among the myriad of tactics that e-commerce businesses can use to pump
up sales, preorders might be the most overlooked strategy. Yet preorder
sales are a highly effective way to generate early buzz to gin up demand
for new products. A "preorder" by definition is the sale of a product
that is not immediately available to the consumer but will be sometime
soon.
http://www.ecommercetimes.com/story/85769.html

4 Retail Tech Trends to Watch in 2019
Year over year, we see the numbers. In 2017, e-commerce represented 49
percent of all total retail growth, up 16 percent. If this year's
$119.99 billion holiday shopping season spend indicates anything, it's
that 2018 is projected to be yet another banner year for commerce.
Online shopping will hit unprecedented, never-before-seen rates of
growth, and it'll be all thanks to technology.
http://www.ecommercetimes.com/story/85766.html

2019 CRM Wish List
I've been writing a forecast column every year at least since W was
president. Nothing's wrong with that, lots of people do. However, I
often find that my forecast is more of a wish list than a true
prognostication, so this time I'll dispense with the fiction of
analytical rigor and just say what I think needs to happen. First, the
industry is consolidating. The big and successful companies are
competing on a different plane than the smaller ones.
http://www.ecommercetimes.com/story/85765.html

The Economics of E-Commerce Chargeback Fraud
E-commerce fraud is an ongoing problem for online merchants and credit
card companies. It has been growing at twice the rate of e-commerce
sales. Identity theft traditionally has been one of the most common
sources of e-commerce fraud, but online merchants increasingly have been
suffering more from chargeback fraud, which requires them to absorb the
costs of disputed credit card transactions.
http://www.ecommercetimes.com/story/85763.html

6 E-Commerce Shipping Strategies That Level the Playing Field for SMBs
E-commerce continues to become more competitive as large companies like
Amazon, Target and Walmart soak up market share and customer attention.
Shipping window expectations have become shorter, and many online
retailers struggle to keep up, particularly SMBs. How can SMBs compete?
Not only is competing possible, there are many SMBs that have been
finding exceptional success.
http://www.ecommercetimes.com/story/85757.html

Is Weak Data Integrity Foiling Your CRM?
American companies spend an enormous amount of money on training.
Spending reached more than $90 billion in 2017, an increase of over 32
percent from 2016. It's unlikely that even a small share of the billions
spent on training last year were devoted to educating and motivating
employees to regularly and accurately input data into a company's CRM.
Maybe it should have been.
http://www.ecommercetimes.com/story/85758.html

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