Peter Suciu Oct 10, 2019 2:40 AM PT | |
Stopping cyberattacks requires diligent behavior. One of the themes of this year's National Cyber Security Awareness Month, or NCSAM, is that all computer users should take steps to Secure IT. That means shaking up the passphrase protocol by using not just strong passwords but strong and unique passphrases. Everyone should double login protection through multifactor authentication. [More...] |
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Getting CX Nuances Right: A Subscription Driver for Brands National Customer Service Week is the first full week of October -- a designation we've celebrated every year since 1992. The week highlights the importance of customer service and the people who serve and support customers on a daily basis. Customer service is a big deal in e-commerce, as 73 percent of customers reportedly view it as an important factor in their purchasing decisions. [More...] |
New Trade Deal Provisions Give US Tech Firms Legal Shields The Trump administration has begun inserting legal protections into trade agreements to shield online platforms like Facebook, Twitter and YouTube from lawsuits. That move could help lock in America's tech-friendly regulations around the world even as they are being questioned at home. The legal protections are included in the administration's two biggest trade deals. [More...] |
Tackling Economic Security Governance If you've ever played chess, you know that each move you make has to be the best move. At one level, this is painfully obvious -- after all, who would choose to make a terrible move instead of a better one? -- but it's illustrative of an important concept. Specifically, the core reason it's true is that each individual move in a game like chess comes with an associated "opportunity cost." [More...] |
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