| Peter Suciu Dec 13, 2019 4:00 AM PT | |
 | China has issued an order that all foreign-made computer equipment and software be removed from government offices and public institutions within the next three years. China has estimated that upwards of 30 million pieces of hardware will need to be replaced. This is just the latest salvo in the ongoing trade war between the United States and China, the world's two largest national economies. [More...] |
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 | 6 Customer Service Trends to Watch in 2020 The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. With the rise of friction-free, asynchronous and personalized private messaging channels, contact centers must adapt. [More...] |
 | The Ever-Changing Face of E-Commerce: 1995-2020 E-commerce doesn't look the same today as it did in 1995. A company called "eBay" burst onto the scene that year, and Jeff Bezos shipped Amazon's first book order. That unleashed a flood of online shopping, and businesses and consumers never looked back. In the past two and a half decades, e-commerce revolutionized industries such as retail and supply chain. [More...] |
 | Should Discord Be in Your Incident Response Toolbox? Cybersecurity incident response teams have choices when it comes to communication tools: Microsoft Teams, Slack, Zoom and numerous others. Some require a subscription or commercial license -- others are free. Some are niche tools specifically designed for incident response. Some are generic business communication tools that IR teams have adapted for use during a cybersecurity incident. [More...] |
 | Devs: Open Source Is Growing Despite Challenges Optimism about the future of open source is high among software developers worldwide. However, a growing number of devs worry that a lack of funding threatens its sustainability. That is a key takeaway from DigitalOcean's second annual open source survey. The online survey provides a snapshot of the state of open source, as well as a gauge of the inclusivity and friendliness of contributors. [More...] |
 | How to Take CPG Sales to the Next Level Consumer packaged goods, or CPG, are the everyday items consumers use, such as food, beverages, clothes and household products. These products are ones that require regular replacement or replenishing. Due to the frequency of purchases and the low cost of switching brands, this market is extremely competitive. E-commerce is now a popular channel for purchasing these types of products. [More...] |
 | Apple Feature Forces Change in Online Ad Industry Apple's Intelligent Tracking Prevention feature has made it difficult for online advertisers to use cookies to target Safari users. Third-party cookies "serve as the foundation for almost all advertising use cases," noted Jordan Mitchell, head of consumer privacy, identity and data at the IAB Tech Lab. The blocking "negatively affects the ability for brands to target audiences." [More...] |
 | How to Turn First-Time Holiday Shoppers Into Repeat Buyers More shoppers. Increased sales. Larger orders. This year's five-day stretch between Thanksgiving and Cyber Monday left echoing "cha-chings" ringing through the retail atmosphere. A record 190 million Americans shopped during Thanksgiving weekend, and they're not done yet. This will be the first year that every day in November and December will surpass $1 billion in online sales. [More...] |
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