| Rob Enderle Dec 16, 2019 10:57 AM PT | |
 | When Intel released its diversity report last week, it got pounded for the lack of diversity in its executive staff. Intel is one of the few companies being transparent about diversity. Given that lack of diversity is the problem we want to solve, the bashing is stupid. It is only going to make it harder to address the problem. In effect, Intel did the right thing and was punished for it. [More...] |
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 | The Ever-Changing Face of E-Commerce: 1995-2020 E-commerce doesn't look the same today as it did in 1995. A company called "eBay" burst onto the scene that year, and Jeff Bezos shipped Amazon's first book order. That unleashed a flood of online shopping, and businesses and consumers never looked back. In the past two and a half decades, e-commerce revolutionized industries such as retail and supply chain. [More...] |
 | Plenty of Linux Power Is Built Into Linux Lite 4.6 Serving two masters, in theory, is nearly impossible. In practice, the Linux Lite distribution easily satisfies Linux newcomers and veteran penguin fans as well. This distro is very beginner-friendly -- in large part due to a fine-tuned Xfce desktop interface that gives former Windows and macOS users a familiar base. I have always considered the distro's name -- "Linux Lite" -- to be a misnomer. [More...] |
 | 6 Customer Service Trends to Watch in 2020 The era of messaging and automation is upon us! The fundamentals of delivering a good customer service experience in 2020 will be much the same as in 2019: Customers will expect convenient in-channel resolutions that take little effort on their behalf. With the rise of friction-free, asynchronous and personalized private messaging channels, contact centers must adapt. [More...] |
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