Jumat, 22 Desember 2017

E-Commerce Minute

E-Commerce Minute: Friday -- December 22, 2017

The E-Commerce Times -- E-Business Means Business
Part of the ECT News Network

Headline Scan
6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
Full Disclosure Applies to Internal Security Too
AI Self-Service: Smile for Your Supper
Uber Is Great Until It Leaves You Out in the Cold
The FCC Screwed Up! My Firsthand Experience Without Net Neutrality
B2B Digital Ad Spending to Jump Next Year

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Today's Story Highlights

6 Ways SMBs Can Meet Online Shoppers' High Shipping Expectations
For many online shoppers, shipping has become a pivotal issue, and one
of the worst things an etailer can do is allow a shipment to be late.
On-time arrival is such a high expectation that many shoppers find late
delivery worse than other notoriously disagreeable things, a recent DHL
survey of 1,400-plus online shoppers suggests. Also, consumers want
shipping to be free.

Full Disclosure Applies to Internal Security Too
If you've been keeping up with the news, you've probably noticed a few
recent reports about companies that may have been a little less than
candid about security issues. For example, we recently learned that Uber
experienced a breach in 2016. As we've also learned from subsequent
press reports, the company may have paid the attacker to remain silent
about that breach instead of acknowledging it publicly and openly.

AI Self-Service: Smile for Your Supper
Cali Group has announced a pilot program using kiosks equipped with
facial recognition software and AI to ease the ordering process for
regular customers at the Pasadena, California, location of its
international CaliBurger restaurant chain. The kiosks use NEC's NeoFace
facial recognition software to identify registered customers and pull up
their order preferences and loyalty accounts.

Uber Is Great Until It Leaves You Out in the Cold
Uber works great -- until it stops working, leaving your kid walking
home alone on a cold winter night. Wireless technology opens up new
avenues for innovation and excitement, with companies like Uber and
Lyft. Most of the time, their technologies work just fine, but don't let
your guard down. Prepare for the moment when something goes wrong,
because eventually something always goes wrong.

The FCC Screwed Up! My Firsthand Experience Without Net Neutrality
As a high-tech industry analyst, I have worked from home for more than a
decade. As someone who tracks new technology and is always on the
lookout for a better communications solution, I migrated to a Voice over
Internet Protocol service through Vonage early after its introduction.
The service was great. I had great call quality and the flexibility to
take the service anywhere.

B2B Digital Ad Spending to Jump Next Year
B2B ad spending will increase 13 percent in 2018 to hit $4.6 billion
from this year's estimated $4.07 billion, eMarketer has predicted.
However, its proportion of all U.S. digital ad spending will remain
unchanged at 4.9 percent, which implies growth in other digital ad spend
areas as well. Desktops and laptops will continue to attract the bulk of
B2B digital ad spend, according to eMarketer.

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