A long-simmering dispute between Google and Amazon has escalated into a front-burner feud, following Google's decision to block its YouTube video service from Amazon's Echo Show, effective immediately, and from its Fire TV, effective Jan. 1. Google apparently decided to cut off YouTube as retaliation for Amazon's refusal to carry its products, including Chromecast and Google Home, on its website. [More...]
Machines Could Become Driving Force Behind CX Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. More than 2,500 senior IT decision makers across North America, the UK, France, Germany and Australia responded to the survey. The participants represented businesses ranging from 250 to 10,000-plus employees in a wide range of industries. [More...]
GoGo's In-Flight WiFi Goes in Fits and Starts Why is it that in-flight WiFi is almost always problematic? Every time I take a commercial flight, I sign up for the GoGo WiFi service -- and every time I am disappointed by something. My experience last week flying on Delta was no exception. After takeoff, I struggled to connect my iPhone. After spending quite a long time making unsuccessful attempts, I gave up in frustration. [More...]
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