E-Commerce Minute

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E-Commerce Minute: Thursday -- March 28, 2019

The E-Commerce Times -- E-Business Means Business
https://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
How to Reinvent E-Commerce Personalization in 2019
EU Parliament's OK of Online Copyright Rules Fuels Dissent
Is Your Contact Center Ruining Your CX?
T-Mobile's Home Broadband Carrot
AI-Powered Inventory Management: A Make-or-Break Tool for Retailers

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Today's Story Highlights

How to Reinvent E-Commerce Personalization in 2019
You'd be hard pressed to find a tactic more capable of winning and
losing customers than personalization. In the past, bad personalization
has cost businesses three-quarters of a trillion dollars. In the future,
smart personalization could enable businesses to boost their profits by
up to 15 percent. Today, personalization is everywhere -- in B2B, B2C,
e-commerce, SaaS -- the list goes on.
http://www.ecommercetimes.com/story/85915.html

EU Parliament's OK of Online Copyright Rules Fuels Dissent
The European Parliament plenary has adopted the "Directive on Copyright
in the Digital Single Market" by a vote of 348-274 with 36 abstentions.
Member states will have two years to adopt the directive's rules under
their national laws. The directive will require certain online platforms
to establish licensing agreements with rights holders for the use of
copyright-protected content.
http://www.ecommercetimes.com/story/85920.html

Is Your Contact Center Ruining Your CX?
While CRM software is a vital tool, CRM itself is really a discipline:
It's the cultivation of the customer relationship and the management of
customer data to create better experiences for the customer and to
generate better results for the business. The CRM application doesn't
exist on its own in many organizations -- or in many vendors' suites of
products, for that matter.
http://www.ecommercetimes.com/story/85923.html

T-Mobile's Home Broadband Carrot
Not long ago, T-Mobile COO Mike Sievert said the company would start
selling a wireless home broadband service. Now, it looks as though it
has begun a pilot program of invited users. However, there is an
important catch with respect to this new service: the motive behind it.
Sievert made it clear that growth with this new service will be possible
only with a Sprint merger. That's too bad.
http://www.ecommercetimes.com/story/85917.html

AI-Powered Inventory Management: A Make-or-Break Tool for Retailers
Retail is facing battles on all fronts. Up against Amazon's streamlined
operations on one side, and a higher demand for flawless customer
service and experience on the other, it's either think or sink for many.
However, AI has thrown some early adopters a lifeline. As Amazon has
proven with its stranglehold on the retail industry, online shopping is
unquestionably the future.
http://www.ecommercetimes.com/story/85913.html

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