John P. Mello Jr. Mar 27, 2019 11:03 AM PT | |
Apple has announced a virtual credit card built into the wallet app on iPhones. Apple Card sports a number of features aimed at helping consumers lead a healthier financial life. "With our hardware, software and services, we think that Apple is uniquely positioned to make the most significant change in the credit card experience in 50 years," said Apple CEO Tim Cook. [More...] |
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EU Parliament's OK of Online Copyright Rules Fuels Dissent The European Parliament plenary has adopted the "Directive on Copyright in the Digital Single Market" by a vote of 348-274 with 36 abstentions. Member states will have two years to adopt the directive's rules under their national laws. The directive will require certain online platforms to establish licensing agreements with rights holders for the use of copyright-protected content. [More...] |
Is Your Contact Center Ruining Your CX? While CRM software is a vital tool, CRM itself is really a discipline: It's the cultivation of the customer relationship and the management of customer data to create better experiences for the customer and to generate better results for the business. The CRM application doesn't exist on its own in many organizations -- or in many vendors' suites of products, for that matter. [More...] |
AI-Powered Inventory Management: A Make-or-Break Tool for Retailers Retail is facing battles on all fronts. Up against Amazon's streamlined operations on one side, and a higher demand for flawless customer service and experience on the other, it's either think or sink for many. However, AI has thrown some early adopters a lifeline. As Amazon has proven with its stranglehold on the retail industry, online shopping is unquestionably the future. [More...] |
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