E-Commerce Minute

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E-Commerce Minute: Wednesday -- August 12, 2015

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Feds Break Up Hacker-Powered Insider Trading Ring
Chinese Hackers May Have Burrowed Into Airlines
Customer Service Sucks? Blame Outdated Gear

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Today's Story Highlights

Feds Break Up Hacker-Powered Insider Trading Ring
In two indictments unsealed by the U.S. Department of Justice in
Brooklyn, N.Y., and Newark, N.J., nine people were charged in federal
court with carrying out an international scheme to hack into three
business newswires, steal yet-to-be published press releases, and use
them to make trades that generated approximately $30 million in illegal
profits.
http://www.ecommercetimes.com/story/82368.html

Chinese Hackers May Have Burrowed Into Airlines
The China-based hacking team that has been infiltrating U.S. government
and business computer systems appears to behind two newly discovered
attacks -- this time on travel reservation processor Sabre and American
Airlines. Sabre confirmed that its systems -- which contain sensitive
records on as many as a billion travelers -- recently were breached.
American Airlines is investigating.
http://www.ecommercetimes.com/story/82365.html

Customer Service Sucks? Blame Outdated Gear
It's a business truism that customer service can make or break customer
relationships, so it stands to reason that contact centers should be
considered a critical part of the enterprise and equipped accordingly.
However, half of 225 global contact centers surveyed in April were using
agent desktop technology that was more than five years old, Forrester
noted in a report released this week.
http://www.ecommercetimes.com/story/82366.html

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