Rob Enderle Aug 3, 2015 5:00 AM PT | |
What I find most interesting about Windows 10 is that if Apple wanted to knock Microsoft off the desktop, then it -- not Microsoft -- should have released a product like this. When I say "like this," I mean one that could transform a smartphone into a PC. My reasoning is that Microsoft is relatively weak in smartphones, and Apple currently is kicking Google all over the market. [More...] |
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Glass Is Back, and This Time It's All Business A reinvigorated and redesigned Glass reportedly has been sighted in the enterprise sector. Google earlier this year closed down the Glass Explorer program, proclaiming that the augmented reality wearable was "graduating" from the company's clandestine Google X labs to a brand-new division of its own. Since then, Google has offered vague reassurances from time to time that the product was not dead. [More...] |
Data and Design Can Drive Customer Loyalty In the past, enterprises controlled the times, policies and marketing funnel for customer interactions. When things went wrong, customers reluctantly picked up the phone to call customer support, fully expecting not to be recognized, to be put on hold, to have to repeat the same information several times, and to have to spend a lot of time and effort to receive "customer service." [More...] |
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