Ed Moyle Nov 24, 2017 6:00 AM PT | |
In the security world, there is a truism that defense is harder than offense because it's an asymmetric playing field. The bad guys need only find one path into an environment -- one place where everything hasn't been done exactly "just so" and perfectly -- while those charged with securing that environment need to protect against intrusions everywhere they have a technology footprint. [More...] |
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Everybody Talks About CX, but Nobody Does Anything About It Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S. 2017 Customer Experience Index. The three top-ranked etailers came within fractions of a point of each other. Among the industries Forrester examined, online retail was the only one in which no brands kept the same position as last year. [More...] |
Trump Puts Federal Cloud Investments on Front Burner One of the few policies that President Donald Trump's administration has carried over from his predecessor is that the federal government needs to make vast information technology performance upgrades -- especially to cloud-based platforms. That should comfort vendors seeking business in the federal market at all levels of cloud offerings -- hardware, software or services. [More...] |
Facebook Messenger Promises Speedy Delivery of 4K Pics Facebook on Tuesday raised the ante for messaging apps photo quality with the announcement of 4K support for Messenger. Starting Tuesday, "people can send and receive photos in Messenger at 4K resolution -- or up to 4,096 x 4,096 pixels per image -- the highest quality many smartphones support," wrote Facebook Messenger product managers Sean Kelly and Hagen Green. [More...] |
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