E-Commerce Minute

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E-Commerce Minute: Thursday -- February 22, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
AI's Malicious Potential Front and Center in New Report
Google Pay to Challenge Apple, Amazon
Broken Corporate Processes Degrade Customer Experience: Survey
Vendors Await $50B 'Tsunami' of US Telecom Contracts
Are You Engineering the Customer Experience Out of Your Business?
3 Cybersecurity Threats SMB Etailers Should Not Ignore

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Today's Story Highlights

AI's Malicious Potential Front and Center in New Report
As beneficial as AI can be, it has its dark side, too. That dark side is
the focus of a new 100-page report. AI will be used by threat actors to
expand the scale and efficiency of their attacks, it predicts. They will
employ it to compromise physical systems and to broaden their privacy
invasion and social manipulation capabilities. Novel attacks are to be
expected.
http://www.ecommercetimes.com/story/85155.html

Google Pay to Challenge Apple, Amazon
Google has launched its long-anticipated Google Pay app, which combines
the features of the former Android Pay and Google Wallet into one
platform, with new benefits designed to accelerate mobile payment use
and retailer participation. The change, first announced last month,
represents a bid to expand the use of Google's growing ecosystem to take
on both Apple and Amazon in the e-commerce space.
http://www.ecommercetimes.com/story/85150.html

Broken Corporate Processes Degrade Customer Experience: Survey
Broken corporate processes have been contributing to negative customer
experiences, a recent survey suggests. One thousand employees in U.S.
companies with a workforce of 500 or more who work on a computer or
mobile device for more than five hours a day responded to the online
survey conducted by Nintex. Overall, 54 percent observed broken
administrative processes within their organization.
http://www.ecommercetimes.com/story/85149.html

Vendors Await $50B 'Tsunami' of US Telecom Contracts
The U.S. government has modernized telecom and supporting IT twice
within the last 20 years -- but not without controversy, delays and
costly project management. A third modernization currently is under way,
under the direction of the federal GSA. The potential value of contracts
issued to vendors under the Enterprise Infrastructure Solutions program
is $50 billion over 15 years.
http://www.ecommercetimes.com/story/85146.html

Are You Engineering the Customer Experience Out of Your Business?
Automation. Robots. Technology taking our jobs. I defy you to pick up a
business magazine and avoid this topic -- it will be in there somewhere.
Here's another theme you won't be able to avoid: the need to focus on
the customer experience. These two trends are in tension much of the
time. They don't have to be, but most businesses seem determined to
focus on themselves instead of the customer.
http://www.ecommercetimes.com/story/85147.html

3 Cybersecurity Threats SMB Etailers Should Not Ignore
Some small e-commerce website operators may think their relative
obscurity offers protection, but the fact is that SMBs are especially
vulnerable to cyberattacks and malware. "Very often small businesses
don't feel vulnerable to cyberthreats because they assume cybercriminals
prefer to launch attacks on large companies," said Stephanie Weagle, VP
of Corero.
http://www.ecommercetimes.com/story/85143.html

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