E-Commerce Minute

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E-Commerce Minute: Thursday -- February 8, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
The 3 Faces of Customer Care
SEC, Senators Lean Toward Tighter Cryptocurrency Regulation
Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences

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Today's Story Highlights

The 3 Faces of Customer Care
Companies are run by people. Some do a great job of putting the customer
first and growing, which ultimately rewards investors. Others don't.
Some first focus on investors and numbers, simply not caring about or
taking care of the customer. That approach can have a serious and long-
term negative impact on the company. Following are several examples of
what some companies are doing right and wrong.
http://www.ecommercetimes.com/story/85121.html

SEC, Senators Lean Toward Tighter Cryptocurrency Regulation
Federal securities regulators and Senate Banking Committee members on
Tuesday signaled that additional regulation may be necessary in the
rapidly growing area of virtual currency. "The cryptocurrency and ICO
markets, while new, have grown rapidly, gained greater prominence in the
public conscience and attracted significant capital from retail
investors," said SEC Chairman Jay Clayton.
http://www.ecommercetimes.com/story/85119.html

Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences
"We're seeing a digital transformation take place, where companies are
moving their contact centers to the cloud," noted Dan Burkland,
president of Five9. "There are two key criteria for a contact center --
there's the CRM and the contact center infrastructure, and those two
really go hand-in-hand. You bring a call, chat, text or email into the
center, and you have to look for an agent who's available and properly
skilled to handle such an interaction."
http://www.ecommercetimes.com/story/85117.html

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