E-Commerce Minute

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E-Commerce Minute: Wednesday -- April 11, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Zuckerberg Bobs, Weaves at Senate Hearing
Model-Based Structure: Key to Success in a Data-Driven World
Beyond CRM
Mysterious Disappearance of Zuck Posts Rings Another Facebook Alarm Bell

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Today's Story Highlights

Zuckerberg Bobs, Weaves at Senate Hearing
Facebook CEO Mark Zuckerberg conceded that the company failed to inform
the FTC that Cambridge Analytica had gained improper access to personal
data belonging to millions of Facebook members, despite its 2011
settlement with the commission over earlier complaints of unauthorized
data sharing. Zuckerberg made the admission at a joint hearing of the
U.S. Senate Commerce and Judiciary Committees.
http://www.ecommercetimes.com/story/85266.html

Model-Based Structure: Key to Success in a Data-Driven World
Data science has become mission-critical to many enterprises. Companies
in the U.S. will spend billions on third-party audience data in 2018 and
even more on third-party solutions to use that data, as they move toward
becoming model-driven. It's not just a matter of harvesting data and
then crunching it; companies have to map data against their business
model in order to get the most out of it.
http://www.ecommercetimes.com/story/85263.html

Beyond CRM
We should start discussing what's beyond CRM. I chose the word "beyond"
advisedly. CRM is far from dead or even in decline, so "after" would be
incorrect. However, CRM already has changed so much that it may be time
to rethink it. Also, many of the tangential technologies that have
turbocharged CRM in the last few years, like social media, have drawn so
much attention that some analysis is due.
http://www.ecommercetimes.com/story/85264.html

Mysterious Disappearance of Zuck Posts Rings Another Facebook Alarm Bell
Facebook reportedly allowed CEO Mark Zuckerberg and other senior
executives to delete messages from recipients' inboxes and chat threads,
but it did not disclose the practice or offer the same capabilities to
users. Facebook began using the tool after the 2014 hack of Sony
Pictures to protect executive communications. Facebook later said it
would make the feature available to all users.
http://www.ecommercetimes.com/story/85261.html

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