E-Commerce Minute

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E-Commerce Minute: Thursday -- November 1, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
How E-Commerce SMBs Can Step Up Sales Engagement
Red Hat Acquisition Is a Bolt Out of Big Blue
How Vulnerable Is Your E-Business to Employee-Assisted Fraud?
Dialing Up CRM: Harnessing the Power of Voice
The Secret Ingredient for Social Media Success: Elbow Grease

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Today's Story Highlights

How E-Commerce SMBs Can Step Up Sales Engagement
"Sales engagement" is not a new concept, but the premise around its
application has matured over the last few years. So, what is it? If you
want the TL;DR version, it's the process of engaging with new sales
opportunities quickly and persistently, with a cadence designed to
connect, using multiple channels such as telephone, email, SMS and
social media.
http://www.ecommercetimes.com/story/85654.html

Red Hat Acquisition Is a Bolt Out of Big Blue
The cloud computing landscape may look much different to enterprise
users following the announcement earlier this week of IBM's agreement to
acquire Red Hat. IBM plans to purchase Red Hat, a major provider of open
source cloud software, for $34 billion. IBM will acquire all of the
issued and outstanding common shares of Red Hat for $190 per share in
cash, under terms of the deal.
http://www.ecommercetimes.com/story/85651.html

How Vulnerable Is Your E-Business to Employee-Assisted Fraud?
We made it. The holiday shopping season is here once again! This is a
great opportunity for you as an e-commerce retailer. If you're like many
other merchants out there, the run-up to Christmas is one of the most
profitable, and busiest, times of the year. You may need some extra help
to handle the surge in traffic and maximize your return. That means
hiring seasonal employees.
http://www.ecommercetimes.com/story/85647.html

Dialing Up CRM: Harnessing the Power of Voice
Until fairly recently, industry pundits had all but written off voice as
a customer engagement channel. Considering there were more than 100
billion inbound calls via mobile devices alone in 2018, the past year
has proven them wrong. There has been an incredible resurgence of voice
as the new UI of choice, and it remains the chief channel for complex
customer inquiries and interactions.
http://www.ecommercetimes.com/story/85649.html

The Secret Ingredient for Social Media Success: Elbow Grease
Many people would like to know the ingredients of the secret sauce that
will get their Twitter and LinkedIn follower lists to grow. I just
started using these services a few years ago, and I have tried some
things that proved successful. I have learned from other successful
users as well. Here are a few ideas that have worked for me. First,
here's an update on my current status.
http://www.ecommercetimes.com/story/85645.html

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