Selasa, 20 November 2018

Editor's Pick: Governance: An Overlooked but Critical CX Solution


Roberta O'Keith
Nov 20, 2018 9:21 AM PT
Today's customer feedback world is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos within an organization, leaders have been finding it increasingly difficult to capture the full 360-degree view of the customer to drive true change within an organization. While it's clear that problems exist, what's less straightforward is why. [More...]

More Picks:
Human Rights Groups Sound Alarm Over 'Killer Robot' Threat
Leaders from Human Rights Watch and Harvard Law School's International Human Rights Clinic have issued a dire warning that nations around the world haven't been doing enough to ban the development of autonomous weapons -- so-called "killer robots." The groups issued a joint report that calls for a complete ban on these systems before it becomes too late to act. [More...]
Siri Needs an Attitude Adjustment
You would think that a successful company like Apple would want to learn what ticks off its customers, and then fix the problems. You would think that it would learn that its negative-thinking artificial intelligence assistant, known as "Siri," is ticking off users. Few people want to hear the opinion of a computer, especially when it contradicts their own opinion in a negative way. [More...]
10 Ways to Avoid Losing Your Retirement to a Scam
Several years ago, my wife and I invested in a project called "Sanctuary Belize" and, like many of the investors, we were incredibly excited about the prospect of retiring in paradise. After a time, things just weren't adding up. The company supposedly put controls in place to reverse course, but we exited the project. As it turned out, those controls either were not put in place or failed. [More...]
Follow Us

This Editor's Pick alert is a premium service provided to ECT News Network newsletter subscribers. If you wish to make changes to your subscription settings, please click to manage your account.

Copyright 2018 ECT News Network, Inc. All Rights Reserved.
ECT News Network, Inc. 16133 Ventura Blvd., Suite 700, Encino, CA 91436

Tidak ada komentar:

Posting Komentar