E-Commerce Minute

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E-Commerce Minute: Wednesday -- November 28, 2018

The E-Commerce Times -- E-Business Means Business
http://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
The Unsustainability of Black Friday and Cyber Monday for E-Commerce
How to Choose a B2C E-Commerce Suite
The Downward Spiral Into Crypto-Criminal Chaos
How To Gather and Broadcast Genuine Customer Testimonials
Reining In Social Media Without Crippling It
How to Protect Your Company's Online Reputation
Siri Needs an Attitude Adjustment
Governance: An Overlooked but Critical CX Solution

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Today's Story Highlights

The Unsustainability of Black Friday and Cyber Monday for E-Commerce
Black Friday made its debut sometime in the 1960s as the day to help
retailers move from the red to the black in profits. The day-after-
Thanksgiving shopping extravaganza has grown well beyond its roots since
then. Last year, at the peak of Black Friday, shoppers were spending
nearly $1 million per minute. However, the origins of Black Friday were
pre-Internet.
http://www.ecommercetimes.com/story/85704.html

How to Choose a B2C E-Commerce Suite
In order to grow, brick-and-mortar stores realize they must use their
digital touchpoints to enhance their customers' in-store experiences.
Online retailers recognize they need to separate themselves from the
pack through faster and more informative shopping experiences. And
omnichannel sellers and brands are aware they need to provide their
customers with a seamless, cross-channel experience.
http://www.ecommercetimes.com/story/85701.html

The Downward Spiral Into Crypto-Criminal Chaos
As if e-commerce companies didn't have enough problems with transacting
securely and defending against things like fraud, another avalanche of
security problems -- like cryptojacking, the act of illegally mining
cryptocurrency on your end servers -- has begun. We've also seen a rise
in digital credit card skimming attacks against popular e-commerce
software such as Magento.
http://www.ecommercetimes.com/story/85700.html

How To Gather and Broadcast Genuine Customer Testimonials
Most of us understand how overwhelming it can be moving to a new city.
Surrounded by a host of options for dining, shopping, daycare, leisure
time, auto mechanics and everything else under the sun, making an
educated decision on where to go involves some groundwork. So what is
there to do? Many of us will turn to a new coworker or neighbor for
recommendations.
http://www.ecommercetimes.com/story/85699.html

Reining In Social Media Without Crippling It
Earlier this year, in response to reports that Russian actors had used
Facebook to disrupt the 2016 election, I wrote a few pieces about how
one might go about fixing the problem. I am not sure I have solutions
for everything, but what motivates me is the sagging feeling that
settles in whenever society throws up its hands and punts. We can do
better.
http://www.ecommercetimes.com/story/85696.html

How to Protect Your Company's Online Reputation
When it comes to business, you're only as good as your reputation.
Indeed, your reputation is your brand. It is the substance your logo
represents; it is the glue in customer brand loyalty. In a word,
reputation is everything. Yet it's not entirely under your control. That
doesn't mean you are helpless as a victim of false accusations, ratings,
or wrongful attacks on your company's character, however.
http://www.ecommercetimes.com/story/85698.html

Siri Needs an Attitude Adjustment
You would think that a successful company like Apple would want to learn
what ticks off its customers, and then fix the problems. You would think
that it would learn that its negative-thinking artificial intelligence
assistant, known as "Siri," is ticking off users. Few people want to
hear the opinion of a computer, especially when it contradicts their own
opinion in a negative way.
http://www.ecommercetimes.com/story/85692.html

Governance: An Overlooked but Critical CX Solution
Today's customer feedback world is extremely complex with data coming
from a variety of sources. With the growing number of cross-functional
teams and silos within an organization, leaders have been finding it
increasingly difficult to capture the full 360-degree view of the
customer to drive true change within an organization. While it's clear
that problems exist, what's less straightforward is why .
http://www.ecommercetimes.com/story/85694.html

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