E-Commerce Minute

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E-Commerce Minute: Monday -- April 1, 2019

The E-Commerce Times -- E-Business Means Business
https://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
Wayfair v. South Dakota: How Amazon Played Both Sides
WiFi, Managed Services and the Home Network: Solving In-Home Connectivity
Apple TV+ Is Much More Than a 'Netflix Killer'
Using the Contact Center to Help Build Brand Loyalty
How to Reinvent E-Commerce Personalization in 2019

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Today's Story Highlights

Wayfair v. South Dakota: How Amazon Played Both Sides
In the late 90s, Amazon began expanding its offerings beyond books,
quickly embracing the Internet and leveraging technology to boost sales
and exploit dated tax laws. Thanks to the proliferation of the Web and a
rise in the popularity of e-commerce, Amazon rapidly scaled its business
to offer a range of products and services directly to customers anywhere
in the nation.
http://www.ecommercetimes.com/story/85929.html

WiFi, Managed Services and the Home Network: Solving In-Home Connectivity
Home networks are a key building block for today's connected home
systems and products, and wireless is the dominant method of
connectivity for a variety of smart home, computing and entertainment
devices. As a result, loss of wireless connectivity can be disruptive to
the user experience and seriously impair the value proposition of
computing and entertainment devices.
http://www.ecommercetimes.com/story/85922.html

Apple TV+ Is Much More Than a 'Netflix Killer'
Apple announced several new services earlier this week. Apple TV+, the
star of the lineup, will launch this fall with some high-profile
original content -- something that has become key to the success of any
OTT streaming service. Apple also announced Apple TV Channels. With this
announcement it could be argued that Apple is hedging its bets.
channels, as well as other OTT services.
http://www.ecommercetimes.com/story/85926.html

Using the Contact Center to Help Build Brand Loyalty
In 2018, 8.8 percent of all retail sales globally, totaling more than $2
trillion, were made online. As the total number of online purchases
grows, a compelling case can be made that e-commerce customers expect to
receive support that is as good as or even better than those who
purchase the very same products in a store. In person, it is very easy
to verify the proper set-up and operation.
http://www.ecommercetimes.com/story/85928.html

How to Reinvent E-Commerce Personalization in 2019
You'd be hard pressed to find a tactic more capable of winning and
losing customers than personalization. In the past, bad personalization
has cost businesses three-quarters of a trillion dollars. In the future,
smart personalization could enable businesses to boost their profits by
up to 15 percent. Today, personalization is everywhere -- in B2B, B2C,
e-commerce, SaaS -- the list goes on.
http://www.ecommercetimes.com/story/85915.html

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