E-Commerce Minute

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E-Commerce Minute: Thursday -- April 11, 2019

The E-Commerce Times -- E-Business Means Business
https://www.ecommercetimes.com
Part of the ECT News Network

Headline Scan
What Sellers Are Missing From CRM
Alphabet's Wing Delivery Service Takes Flight in Australia
10 Steps to Create a Seamless Omnichannel Business
Social Media's Next Act

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Today's Story Highlights

What Sellers Are Missing From CRM
As the B2B buyer continues to evolve, B2B sellers have more solutions
than ever in their technology stacks. From CRM, sales content and asset
management, to sales enablement, LMS and more, these technologies have
been adopted in order to stay ahead of the changing behavior of
prospects. The adopter of these solutions hopes to drive individual
sales while increasing the team's productivity.
http://www.ecommercetimes.com/story/85950.html

Alphabet's Wing Delivery Service Takes Flight in Australia
Alphabet's Project Wing on Monday launched a commercial air delivery
service in North Canberra, Australia, providing customers with fresh
food, hot coffee and over-the-counter medications from seven local
businesses. Shoppers can use Wing's mobile app to place orders and
receive deliveries within 30 minutes. The launch follows an 18-month
test period in the area.
http://www.ecommercetimes.com/story/85947.html

10 Steps to Create a Seamless Omnichannel Business
During the last year, longstanding brick-and-mortar retailer chains such
as Toys "R" Us, Payless, and Diesel USA have filed for bankruptcy.
Failures like these happen despite the fact that U.S. consumer spending
currently is high, and the unemployment rate is low. Why is that? We
cannot address this topic without first taking a good look at Amazon and
the massive power it represents.
http://www.ecommercetimes.com/story/85942.html

Social Media's Next Act
A little over 10 years ago, we were toasting social media as the great
innovation that would enable CRM to traverse the mythical last mile
between vendors and customers. Every analyst had something positive to
say about social and its future role in CRM. I wrote a paper forecasting
that social networking and analytics would be tightly interwoven into
the fabric of the vendor-customer relationship.
http://www.ecommercetimes.com/story/85944.html

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