Jumat, 18 Agustus 2017

E-Commerce Minute

E-Commerce Minute: Friday -- August 18, 2017

The E-Commerce Times -- E-Business Means Business
Part of the ECT News Network

Headline Scan
Oracle Unveils Exadata Database as a Service
What's Up With Google Docs
CRM Health Check
The War Room: Experiential Security Planning
Fulfilling the Omnichannel Shopping Imperative
What Will Rise From Uber's Ashes?
Yes, and...
Most Businesses Want Agility but Few Have It
It's a Whole New World With Alexa
WannaCry Hero Arrested on Kronos Malware Charges
Excellent Customer Service Requires Emotional Intelligence

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Today's Story Highlights

Oracle Unveils Exadata Database as a Service
Oracle earlier this week announced the availability of its Exadata
platform on its next-generation cloud infrastructure, which essentially
means the company is providing Exadata as a Service. The Oracle Cloud
infrastructure is a comprehensive set of integrated, subscription-based
services that let business run any workload in an enterprise-grade cloud
managed by Oracle.

What's Up With Google Docs
Google on Wednesday introduced a number of collaborative features to its
office productivity tools. The latest versions of Google Docs, Sheets
and Slides will include new editing functionality that will enable
office teams to work together in real time on the most up-to-date
versions of their files. The new features will ensure that every
collaborator is working on the same document, explained Birkan Icacan,
product manager for Google Docs.

CRM Health Check
As an industry, CRM continues to grow and shower benefits on its users.
It's hard to imagine that some businesses still don't use some form of
CRM, but recent data suggests there are still businesses buying their
first CRM solutions or changing vendors. It's a compilation of data from
all over, with some credible inputs from a number of sources, so it's
worth taking a look.

The War Room: Experiential Security Planning
Ask any security practitioner about ransomware nowadays, and chances are
good you'll get an earful. Recent outbreaks like Petya and WannaCry have
left organizations around the world reeling, and statistics show that
ransomware is on the rise. For example, 62 percent of participants
surveyed for ISACA's recent "Global State of Cybersecurity" survey
experienced a ransomware attack in 2016.

Fulfilling the Omnichannel Shopping Imperative
The omnichannel approach has become a byword in customer service, but
retailers need to do more to make it happen, based on a recent study.
Researchers tested 57 metrics across desktop, mobile and in-store buying
touchpoints to evaluate the end-to-end omnichannel experience at 30
popular and growing retailers. Here's the problem: E-commerce absolutely
is killing brick-and-mortar stores.

What Will Rise From Uber's Ashes?
There has been quite a bit of churn in the waters around Uber during the
last few years. Now that founder Travis Kalanick is no longer CEO, what
does the future look like for the company, workers, drivers, investors
and customers? Will Uber continue to grow and lead, or has it seen its
best days? Most people connected to the company probably would say the
same thing: They want calm but rapid growth.

Yes, and...
The further we go in the CRM adventure, the less our efforts seem to be
about technology. That's because we're reaching a theoretical limit, or
asymptote, on what technology can do in the vendor-customer
relationship. Think of an asymptote as the ceiling that a graph never
reaches. Increasingly, we're encountering situations where the best
technology can do is assist humans.

Most Businesses Want Agility but Few Have It
Although many organizations recognize that agility enables better
responses to changing business conditions, few have taken the necessary
steps to reach that goal, a new study from CA Technologies suggests.
Although two-thirds of the respondents to the firm's recent survey saw
value in business agility, only about 12 percent said their
organizations were on their way to achieving it.

It's a Whole New World With Alexa
Voice computing is replacing the graphical user interface, Shawn
DuBravac, chief economist of the Consumer Technology Association, said
early this year at CES. Digital assistants will be integrated into many
household objects, he noted. About 5 million voice-activated digital
voice products had been sold as of January, and Bravac estimated 5
million more would be sold this year.

WannaCry Hero Arrested on Kronos Malware Charges
In a stunning twist, U.S. authorities have arrested a British cyber-
researcher credited with stopping the spread of the WannaCry ransomware
virus on charges he helped develop and deploy the Kronos banking trojan
that attacked financial institutions around the world in 2014. A federal
grand jury in Wisconsin last month handed down a six-count indictment
against Marcus Hutchins, a citizen of the UK.

Excellent Customer Service Requires Emotional Intelligence
Staff engagement is a key component in a telco's ability to positively
impact customers, according to InMoment. The company recently conducted
a survey of 11,000 North American customers of Internet, mobile and TV
services and found that telecommunications companies' customers just
plain hate them. Telcos should emphasize emotional IQ, or EQ, in hiring
and training personnel, the study recommends.

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