At a rumored $1,400 sale price the coming iPhone 8 likely will test just how much people are willing to pay for a new phone -- particularly, how much parents are willing to fork over for their kids. While iPhones once conveyed status and sense of luxury, similar to a brand like Cadillac, pretty much everyone and their brother has iPhones today. The first few customers who get their hands on the latest model will be envied for about a week. [More...]
It's a Whole New World With Alexa Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year. [More...]
Excellent Customer Service Requires Emotional Intelligence Staff engagement is a key component in a telco's ability to positively impact customers, according to InMoment. The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them. Telcos should emphasize emotional IQ, or EQ, in hiring and training personnel, the study recommends. [More...]
Automotive Grade Linux Reaches Key Car Platform Milestones Automotive Grade Linux has released version 4.0 of the AGL infotainment platform and announced new projects to support telematics, instrument cluster, heads-up-display and a virtualization component. The group also announced that seven new companies have joined AGL and The Linux Foundation. The breadth of the seven new companies indicates the range of open source involvement in the auto industry. [More...]
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