HP is the new turnaround king -- but is it better than Apple? IBM was the king of tech in the 1980s, but in the 1990s it was the king of turnarounds, after almost going under but coming back from a negative brand equity, which occurs when folks will pay more for a no-name product than one with a negative brand. Apple, at the end of the 90s, was in much the same shape IBM was at the beginning. [More...]
Amazon Takes 1st Steps Toward Whole Foods Pricing Makeover Amazon kicked off the completion of its acquisition of Whole Foods Market with steep price cuts on some products. Among those now available at lower prices are Whole Trade bananas, organic avocados, organic large brown eggs, responsibly-farmed salmon and tilapia, organic baby kale and baby lettuce, animal-welfare-rated 85 percent lean ground beef, and organic Gala and Fuji apples. [More...]
Consumer Healthcare: Growing Importance of Patient Education and Communications Solutions As the healthcare industry shifts to value-based care models, patient education and communication solutions increasingly have become an investment priority for care providers and payers. Consumers have many means, whether digital or analog, to acquire medical knowledge and personal health information, and they tend to reach out to their doctor when sick, or when they have complex health questions. [More...]
Robots May Become Go-To Customer Service Reps The customer service robot market will be worth $88 million by 2022, according to Tractica. Annual shipments are expected to increase from 2,730 units in 2016 to nearly 4,800 in 2022. The robots will be both humanoid and non-humanoid. However, telepresence robots, chatbots, and stationary customer interactive systems that don't have moving parts are not included in the count. [More...]
Microsoft, Red Hat Offer Enterprise Support for Containers in Hybrid Cloud Microsoft and Red Hat this week expanded their nearly 2-year-old alliance to bridge the gap between Windows and open source computing with the launch of several new initiatives to help enterprise customers more easily adopt container solutions. The announcement bolsters an alliance that began in 2015, when Microsoft began offering Red Hat Enterprise Linux as the preferred choice for enterprise Linux workloads on Microsoft Azure. [More...]
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